Free GSO Shipping on Orders Over $50 - CA, AZ, NV, NM

  • Most of California is overnight shipping. Arizona, Nevada, and New Mexico is two-day shipping.
  • Saturday delivery available, but not guaranteed, for most areas in California.
  • Available for California and select regions of Arizona, Nevada, and New Mexico (Details can be found here.)
  • Packages that exceed an actual or dimensional weight of 60 lbs. are subject to a shipping fee.
  • $4.00 for orders under $50.

Free Ground Shipping on Orders Over $50

  • Offer valid in the contiguous U.S. only.
  • Offer not valid on bicycles. All bicycles are subject to a $5 shipping fee.
  • Packages that exceed an actual or dimensional weight of 60 lbs. are subject to a shipping fee.

Free 2-day Shipping on Orders Over $175

  • Offer valid in the contiguous U.S. only.
  • Offer not valid on bikes, trainers, wheel sets and backordered shipments (Backorders will be shipped ground).
  • Orders must have an actual or dimensional weight of 10 lbs. or less.
  • Offer not retroactive to prior purchases.
  • Limited time offer.
Ground Shipping Transit Days Map

Testimonials

"My last purchase was a last minute decision. I bought the item I needed for a race the next day. I did next day shipping to be delivered by 10:30 am and was extremely pleased my order came on time as expected. The price of the item was so good that even with the rush delivery charges the overall price was similar to other stores with much slower shipping. I will definitely keep buying from Art's Cyclery."
-Greg, Wood Cross, UT

"I have been very happy with all aspects of my purchases from Art's Cyclery. Great quality, selection of products, competitive prices, and fast delivery, which is usually free. Have even had to exchange a couple of items without any hassle."
-Christopher, Redlands, CA

"Art's consistently is one of the best online retailers. When I have dealt with their customer service in the past they were always tremendously helpful and always went the extra mile to ensure things were handled properly. I keep going back to them because they are fantastic."
-Bodo, Dublin, OH

Discounted Shipping to Canada

  • Shipping to Canada is free via UPS on orders over $250.
  • USPS Express Mail to Canada is $20 on orders totaling at least $250 that weigh less than 13 lbs.
  • Offer not valid on bikes, trainers, wheel sets and backordered shipments.
  • Orders must have an actual or dimensional weight of 10 lbs. or less.
  • Offer not retroactive to prior purchases.
  • Limited time offer.

Discounted Shipping to United Kingdom, Australia, New Zealand, Japan, Singapore, Hong Kong, and Taiwan

  • Shipping to the UK, Australia and New Zealand is $15 on orders over $350.
  • Shipping to Japan, Singapore, Hong Kong, and Taiwan is free on orders over $350.
  • Shipping is fulfilled via UPS Worldwide Saver Shipping.
  • Offer not valid on bikes, trainers, wheel sets and backordered shipments.
  • Offer not retroactive to prior purchases.
  • Limited time offer.

Signature Required

  • All orders over $1000 will require a signature confirmation upon delivery.
  • In certain cases, our shipping provider may require a signature upon delivery regardless of order value.

Return Information

Free Shipping/Free Return offer is available only to orders shipped to street addresses within the 48 Contiguous States. Orders shipping to a Post Office (P.O.) Box or Alaska and Hawaii are not eligible for the Free Shipping/Free Returns offer.

Bikes, wheels, forks, trainers, racks, tailgate pads and other oversized items are not eligible for free return shipping. If you need to return an oversized item please contact us directly for instructions. For International returns, please contact our customer service department.

Returns

Return shipping for orders received within the contiguous United States is free. A complimentary UPS Ground return label is placed in every package shipped within the continental United States. Please allow 7-10 working days for the shipment to arrive back into our warehouse after you have shipped the package.

To prepare your domestic return shipment:

  • Fill out the enclosed "Return Shipping and Exchange Information" form and indicate if you would like an exchange or refund (PDF of form available here).
  • Place the items you would like to return along with a copy of the "Return Shipping and Exchange Information" form back into the original shipping box or the provided soft pack.
  • Securely tape your shipment closed.
  • Attach the enclosed UPS return label to the outside of the box or soft pack.
  • Write down the return label shipping number for future reference.

To ship your domestic return back to Art's Cyclery:

Drop the box off at any authorized UPS Service Station or UPS building. To find the UPS Service Station closest to you click here. You can also return your shipment by handing your package to a UPS driver. Please allow 7-10 working days for the shipment to arrive back into our warehouse after you have shipped the package.

Your return label is good for 60 days from the original invoice date.

Return Guidelines

Art's Cyclery wants you to be completely confident in your purchase. Products must be returned within 60 days of the original invoice date.

New products returned within 60 days are eligible for exchange or full refund less shipping charges. "New" products are unused, uninstalled, and in the undamaged box or original packaging (including tags where applicable). Any promotional items need to be returned to receive a full refund.

Used products returned within 60 days are eligible for exchange or store credit for the full price of the product, less shipping charges. Please keep in mind that while we want you to be completely happy with your purchase, an excessive number of used returns on your account may void your eligibility for used returns. We will not accept the return of products that have been damaged due to negligence or abuse.

Shoes

Shoes must be returned in new condition, in the original box (do not place any shipping labels or tape directly on original box) for a full refund. Please try them on a clean, carpeted surface. Make sure the shoes fit properly before attaching the cleats. Once the cleats are attached, the shoes are considered used and cannot be returned for a full refund. Used shoes returned within 60 days are eligible for exchange or store credit.

Items that cannot be returned are:

  • Used clothing
  • Used helmets
  • Used tires, tubes, cables, housing, etc. (aka "wear and tear items")
  • Open lube, degreasers, sunscreen, etc. (aka "consumable items")
  • Nutrition
  • Custom products (such as hand built wheels and bicycles)
  • Gift cards/Electronic gift cards

Please send all returns or exchanges to:

Art’s Cyclery
Attn: Returns Department
181 Suburban Road
San Luis Obispo, CA 93401

Questions, comments, or concerns? Please contact us at info@artscyclery.com or 1-800-626-3440