Return Information

Free Shipping/Free Return offer is available only to orders shipped to street addresses within the 48 Contiguous States. Orders shipping to a Post Office (P.O.) Box or Alaska and Hawaii are not eligible for the Free Shipping/Free Returns offer.

Bikes are not eligible for free return shipping. If you need to return a bike you purchased please contact us directly for instructions. For International returns, please refer to the International page.

Returns

Return shipping for orders received within the contiguous United States is free. A complimentary UPS Ground return label is placed in every package shipped within the continental United States. Please allow 7-10 working days for the shipment to arrive back into our warehouse after you have shipped the package.

To prepare your domestic return shipment:

  • Fill out the enclosed "Return Shipping and Exchange Information" form and indicate if you would like an exchange or refund (PDF of form available here).
  • Place the items you would like to return along with a copy of the "Return Shipping and Exchange Information" form back into the original shipping box or the provided soft pack.
  • Securely tape your shipment closed.
  • Attach the enclosed UPS return label to the outside of the box or soft pack.
  • Write down the return label shipping number for future reference.

To ship your domestic return back to ArtŐs Cyclery:

Drop the box off at any authorized UPS Service Station or UPS building. To find the UPS Service Station closest to you click here. You can also return your shipment by handing your package to a UPS driver. Please allow 7-10 working days for the shipment to arrive back into our warehouse after you have shipped the package.

Your return label is good for 60 days from the original invoice date.

Return Guidelines

Any item being returned needs to be in new, unused condition with all the original packaging included.

Clothing

All clothing must be returned unwashed and unstained with the original tags still attached.

Clothing that has been worn and/or washed, cannot be exchanged or returned.

Shoes

Please return your shoes in new condition and in their original box. You are welcome to try on the shoes to ensure proper fit, but please keep them on a clean, carpeted surface when trying them on for fit to maintain their new condition.

Please make sure the shoes fit properly before attaching the cleats. Once the cleats are attached, the shoes cannot be returned or exchanged.

Please use the box the shoes were shipped in to return shoes. Do not place any shipping labels or tape directly on the original manufacturer's shoebox.

Please send all returns or exchanges to:

ArtŐs Cyclery 181 Suburban Road
San Luis Obispo, CA 93401

Any questions, comments, or concerns please contact us at info@artscyclery.com or 1-800-626-3440

Return Instructions for orders received outside the Continental US

To prepare your return shipment:

  • Fill out the enclosed "Return Shipping and Exchange Information" form and indicate if you would like an exchange or refund (PDF of form available here).
  • Place the items you would like to return along with a copy of the "Return Shipping and Exchange Information" form back into the original shipping box or soft pack. Securely tape your shipment closed.
  • To ship your return back to ArtŐs Cyclery: Drop the return shipment off with your preferred carrier. You will be responsible for all shipping charges with your preferred carrier. Shipping and handling fees are not refundable.

International Customers please note:
Any customs fees incurred by ArtŐs Cyclery will be deducted from your refund.

Products must be returned within 60 days from the date of your invoice in new, store-bought condition and in the original packaging to receive a credit to your account.

Please send all returns or exchanges to:

ArtŐs Cyclery
Attn: Returns Department
181 Suburban Road
San Luis Obispo, CA 93401 USA

Any questions, comments, or concerns please contact us at info@artscyclery.com

Defective Product

ArtŐs Cyclery wants you to be completely satisfied with everything that we offer. All defective products should be shipped back to ArtŐs Cyclery within 60 days of your order date via the enclosed UPS return shipping label. Please indicate whether you would like a refund or have a replacement delivered if available. When we receive your defective product, we will immediately ship your replacement if available or refund your money based on your written instructions.

Please be aware that products that have been used for a significant period of time before being returned as defective will void out any acceptable return to ArtŐs Cyclery.