Ordering FAQs

What can I order?

You may order all items shown in our online catalogue except products made by Speedplay, Specialized, Santa Cruz and select Cannondale products. If you would like to order an item that is not found on our website, please email our friendly sales staff for price and availability.

How can I order?

You may order via our secure online ordering system or you may send your order request via email or fax us at +805 781-6476. Our Customer Service Department is open for phone orders 7 days a week. You may call Monday through Friday between 9:00am and 6:00pm PST, Saturday between 10:00am and 4:00pm PST, and Sunday between 11:00am and 4:00pm PST. If you would like to place a phone order please call our local telephone number +805 540-7969.

How can I pay?

You may pay with a Master card, Visa card, Discover card, American Express or Pay Pal. Please note that Art's Cyclery may require additional information from you before we can process your order.

What is an International Authorization Form?

Any first time, International customer, that is placing an order over $100 and paying with Visa/MasterCard, Discover, American Express, or PayPal may be required to fill out and submit an authorization form with their order. This is an extra precaution we take to protect you, the customer, from the possibility of fraudulent activity on your card. As long as you use the same Credit Card for all purchases made with Art's Cyclery then we will only require an authorization form be filled out once, for that Credit Card on file. If you change Credit Cards at anytime you will need a new authorization form filled out to correspond with that particular card. Once you have submitted your authorization form we would suggest using the same Credit Card to avoid having to submit another authorization form.

What happens if I don't receive my package?

All of our international shipments are covered by insurance that guarantees that Art's Cyclery will replace packages that are lost or damaged during transit.

What if something doesn't fit or I change my mind?

You are welcome to return or exchange any items purchased from Art's Cyclery. The products must be returned in the same condition they were received in. Clothing must be unworn and in the original packaging. Shoes must be unworn and in the original box. Art's Cyclery will refund the product cost only. All shipping fees and taxes incurred will be your responsibility.

Will I have to pay any taxes or import duties?

There are no U.S. taxes; however, you will be responsible for any additional customs handling fees, duties and/or taxes. Because each country is different, and these fees change often, we do not know these fees. Your local post/customs office can give you this information.

What happens if I refuse or abandon my order?

Art's Cyclery cannot issue credit for international packages which are refused or abandoned.

Who is responsible for import fees, duties, and other charges?

You will be the importer of record and will be responsible for all levies, duties, import fees, taxes and other charges. Art's Cyclery strongly suggests that you check with your local government agency to determine the extent of such charges prior to purchase. Art's Cyclery cannot issue credit in cases where packages are not delivered due to non-payment of fees.

Ship-To Prohibitions

Please be informed that your designated ship to address must reflect the address of the ultimate end-user. Art's Cyclery will not process any order which specifies an address of a freight forwarder, warehouse, distribution center, airport or hotel.