International

Welcome to Art's Cyclery International. We proudly ship to over 100 countries worldwide. We are continually striving to increase that number and to deliver where no other mail order cyclery company has gone before. If your country is not listed, please email our friendly International sales staff for shipping options and transit times.

The shipping charge shown when the order is submitted is subject to change. If your order needs to be shipped in two separate boxes you will be notified via e-mail. The shipping charge reflected on your order confirmation e-mail will be the correct shipping cost.

You can order all your cycling products directly from our website via our online catalogue. Online order email confirmations will be sent to your personal mail account within 24 hours. Please note that Art's Cyclery may require additional information from you before we can process your order.

For international customer service, please contact us one of the following ways. We will be happy to assist you.
Email: acint@artscyclery.com
Phone: +805 540-7969
Fax: +805 781-6476

Back to top

Shipping Options

World Mail

Available for all orders weighing under 2 pounds with a value lower than $100 USD. Packages are delivered via the local postal system in the destination country and takes 3-6 weeks for delivery. Unfortunately World Mail does not have a tracking system and is not guaranteed.

UPS Worldwide Express

Available for all orders. This is our fastest shipping option. Deliveries are guaranteed in 2-4 business days. UPS offers a comprehensive tracking system via their website at www.ups.com

UPS Surcharge Information: An Extended Area Surcharge of $20 per shipment or $0.20 per pound, whichever is greater, applies to shipments to specific International destinations. A listing of applicable destinations is available at www.ups.com

International Credit Card Charge Verification

Please be aware that all first time international customers of Art's Cyclery may be required to go through a process known as Credit Card Charge Verification.

The Credit Card Verification is a procedure to confirm that the authorized cardholder has made the order. This is an extra security measure we require to protect you, the cardholder, and Art's Cyclery from credit card fraud. We realize that this will take a little more time but the protection it offers outweighs the inconvenience.

• Art's Cyclery will make a small charge on the card in question (between $0.01 and $5.00).
• A customer service representative will contact you by email or phone letting you know the charge has been made.
• You will need to contact your bank associated with the card and get the exact charge. The charge will show up under Art's Cyclery.
• Contact us at (800) 626-3440 or (805) 540-7969 to confirm the amount of the charge. You can also let us know via email (info@artscyclery.com); just reference your order number, name and the charge amount in the email.
• If confirmed, the amount charged will be deducted off of your order total.

If you have additional questions on the above policy, please email: info@artscyclery.com

Import Taxes

There are no U.S. taxes; however, you will be responsible for any additional customs handling fees, duties and/or taxes. Because each country is different, and these fees change often, we do not know these fees. Your local post/customs office can give you this information.

If any international order is refused upon delivery for any reason, all customs & duty charges will be billed to you by Art's Cyclery. Once a package enters your country these charges are not reversible whether the package is delivered to you or not. Orders may be returned after receipt if there are any problems. Please be aware of all related charges when ordering.

Back to top

Frequently Asked Ordering Questions

What can I order?
You may order all items shown in our online catalogue. If you would like to order an item that is not found on our website please email our friendly sales staff for price and availability.

How can I order?
You may order via our secure online ordering system or you may send your order request via email or fax us at +805 781-6476. Our Customer Service Department is open for phone orders 7 days a week. You may call Monday through Friday between 9:00am and 6:00pm PST, Saturday between 10:00am and 4:00pm PST, and Sunday between 11:00am and 4:00pm PST. If you would like to place a phone order please call our local telephone number +805 540-7969.

How can I pay?
You may pay with a Master card, Visa card, Discover card, American Express or Pay Pal. We also accept International Money Orders and Wired Fund Transfers. Please contact our International Department for more details regarding International Money Orders and Wired Fund Transfer payments. Please note that Art's Cyclery may require additional information from you before we can process your order.

What is an International Authorization Form?
Any first time, International customer, that is placing an order over $100 and paying with Visa/MasterCard, Discover, American Express, or PayPal may be required to fill out and submit an authorization form with their order. This is an extra precaution we take to protect you, the customer, from the possibility of fraudulent activity on your card. As long as you use the same Credit Card for all purchases made with Art's Cyclery then we will only require an authorization form be filled out once, for that Credit Card on file. If you change Credit Cards at anytime you will need a new authorization form filled out to correspond with that particular card. Once you have submitted your authorization form we would suggest using the same Credit Card to avoid having to submit another authorization form.

What happens if I don't receive my package?
All of our international shipments are covered by insurance that guarantees that Art's Cyclery will replace packages that are lost or damaged during transit.

What if something doesn't fit or I change my mind?
You are welcome to return or exchange any items purchased from Art's Cyclery. The products must be returned in the same condition they were received in. Clothing must be unworn and in the original packaging. Shoes must be unworn and in the original box. Art's Cyclery will refund the product cost only. All shipping fees and taxes incurred will be your responsibility.

Will I have to pay any taxes or import duties?
There are no U.S. taxes; however, you will be responsible for any additional customs handling fees, duties and/or taxes. Because each country is different, and these fees change often, we do not know these fees. Your local post/customs office can give you this information.

What happens if I refuse or abandon my order?
Art's Cyclery cannot issue credit for international packages which are refused or abandoned.

Who is responsible for import fees, duties, and other charges?
You will be the importer of record and will be responsible for all levies, duties, import fees, taxes and other charges. Art's Cyclery strongly suggests that you check with your local government agency to determine the extent of such charges prior to purchase. Art's Cyclery cannot issue credit in cases where packages are not delivered due to non-payment of fees.

Ship-To Prohibitions
Please be informed that your designated ship to address must reflect the address of the ultimate end-user. Art's Cyclery will not process any order which specifies an address of a freight forwarder, warehouse, distribution center, airport or hotel.

Back to top

Country List

Back to top